Why would a company continue to outsource its digital services when it could instead use artificial intelligence? This is a good question, especially right now. AI is a hot topic these days.
AI is a branch in computer science that deals primarily with the simulation and modeling of intelligent behavior by computers. It can also be used to describe the ability of machines to imitate human behaviour.
AI-enabled devices are assuming more and more tasks. Intelligent cars and robots sweep our floors with ease in our homes.
How do companies benefit?
AI allows us to automate routine tasks in our organizations. This frees up employees to focus on more creative and critical tasks. The AI also minimizes and eliminates human error. AI-enabled machines don’t lose concentration — in fact, they’re fast, consistent, and accurate, hour after hour, day after day, and even night after night.
AI also allows companies to take better decisions. It is important to make good decisions, but it can be difficult for humans even to do so. Smart devices are able to perform this task brilliantly. They can analyse vast data sets, detect trends and patterns, predict outcomes in the future and guide you to take the right action. With machine-learning abilities, they are constantly improving themselves.
AI can also improve productivity for businesses. AI allows employees to do more work in less time.
Has outsourcing reached its peak?
What does this mean to companies that outsource digital services? Will AI replace them completely? Will AI eliminate the requirement to outsource the operation and responsibility of certain processes to third-party providers?
It’s useful to consider the history of outsourcing. It was because outsourcing could reduce costs that it first took off. Client organizations also saw the savings potential.
As automation of processes increases, it is a real danger that outsourcing companies may lose their original cost advantage. Robots are cheaper.
Has outsourcing gotten better?
Could this be the end of outsourcing as we know it? Is this the beginning of a new era in outsourcing that is more effective and efficient? These emerging opportunities are a boon for third-party digital service providers.
AI helps outsourcing companies automate mundane and simple tasks, just as it does in other industries. It helps them gain deeper insights, and make better decisions. It increases productivity and efficiency, while also reducing cost. The most significant thing is that third-party providers of digital services are now using AI as a way to augment the workforce. This allows employees to concentrate on higher-valued tasks.
As AI chatbots learn to provide excellent customer support, they only need the occasional human input for complex questions and to deal with exceptions. This is not a threat, but an opportunity for the global Business Process Outsourcing industry. Statista predicts that the global BPO industry will grow at a combined rate of 6.48 percent per year between now and 2027.
AI has clearly accelerated the shift from low-value-added digital services, which are volume-driven, to higher-level, more creative and complex digital services like Knowledge Process Outsourcing, Information Technology Outsourcing, etc.
Parallel to this, AI allows third-party providers offer incubator spaces with all the facilities, human resources and fast internet that developers desperately need and want.
AI has improved digital service outsourcing. The global digital services industry in Jamaica is an example. It promises growth, high quality services, and higher value services. Relationships which were once transactional have become transformational. All parties (including AI things) are on the team and aiming for a winning strategy.
Find out more about Jamaica’s digital services industry.
The post was created using Jampro. Insider Studios.
